Night Operations Department Supervisor (Bilingual Preferred)

Lowe's Home Centers•Myrtle Beach, SC

4d•Onsite

About The Position

The Night Operations Department Supervisor leads overnight back-end operations and team execution in a Lowe’s store. The supervisor assigns and redeploys staff to meet operational needs, coaches and develops associates, supports performance and associate-relations matters, and promotes customer service, safety, security, and operational efficiency. During the overnight shift, this manager is often the only key-carrying manager in the building. The role oversees receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging. It ensures that freight moves efficiently from receiving to sales areas, shelves and top stock are replenished, merchandise is presented according to planograms, and aisles and sales floors remain clear and safe. The supervisor also responds to unexpected staffing or delivery events, monitors equipment use, supports shrink prevention, and identifies ways to reduce waste and improve operations. When serving as Manager-on-Duty, the supervisor provides leadership across the store, supports staffing and customer service, observes and coaches associate interactions, shifts staff to areas of need, manages responses to call buttons, and ensures aisles remain clean and safe. The supervisor passes shift observations to the next MOD and directs non-MOD business activities to the appropriate leaders. The position requires a high school diploma or GED (or equivalent experience where applicable), five years of retail experience, experience directing or supervising teams, and experience supporting associate training and development. Microsoft Office Suite experience and cross-functional collaboration experience are also required. Bilingual ability is preferred, as are experience in retail operations, customer service, leadership, home improvement retail, key-carrying MOD duties, and store computer systems.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may substitute where applicable.
Five years of experience in a retail environment.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Bilingual ability is preferred.
Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign and redeploy team members to ensure staff coverage meets operational needs.
Participate in interviews and provide input into associate selection decisions when needed.
Connect with associates to understand challenges and elevate issues appropriately.
Provide timely feedback, coaching, recognition, and development support; partner with the ASM when formal discipline is needed.
Encourage associates to share ideas and best practices, and empower them to make decisions with appropriate guidance.
Address associate-relations concerns, escalating them to senior management or HR when appropriate.
Coach the team to follow processes, improve operational efficiency, and maintain areas that support customer service and sales.
Monitor operational performance metrics and identify and resolve barriers to processes or customer experience.
Respond to unexpected events, such as callouts, no-shows, and unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing and monitoring doors and gates and reporting signs of theft.
Conduct daily safety reviews, identify hazards, and keep store areas clean and organized.
Recommend strategies to reduce unproductive time, waste, and product loss, and analyze operations for ways to reduce customer impact.
Seek feedback and development opportunities, build cross-functional relationships, and adapt effectively to workplace challenges and organizational change.
Oversee overnight back-end activities, including receiving and stocking inventory, assembling product, controlling freight flow, recovering areas, and staging deliveries.
Ensure back-end work does not hinder customers’ ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of freight from receiving to sales departments and replenishment of shelves and top stock.
Ensure merchandise is stocked and fronted according to planograms, move top stock down when needed, note low merchandise, and keep aisles neat and clear.
Drive safe and efficient delivery preparation, including picking and staging products.
As Manager-on-Duty, provide store leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed.
Shift associates to areas with high customer traffic or department needs, and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; hand off observations to the next MOD.
Route non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.