Night Operations Department Supervisor Bilingual Preferred

Lowe's Home Centers•Goose Creek, SC

10d

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, supporting efficient freight flow, receiving and stocking inventory, product assembly, area recovery, and delivery staging. This supervisor ensures overnight work is completed safely and efficiently without preventing customers from shopping, and that products are stocked, fronted, and replenished according to planograms. The position may be the only key-carrying manager in the building during the overnight shift. The role provides team leadership through staffing assignments, coaching, feedback, recognition, associate development, and escalation of employee relations concerns. It drives operational performance, safety, security, shrink prevention, and continuous improvement, while responding to unexpected staffing or delivery changes. The supervisor may also serve as Manager-on-Duty, providing store-wide leadership, customer service oversight, staffing coordination, in-the-moment coaching, and shift handoffs.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may be accepted in lieu of the education requirement, if applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Bilingual skills are preferred.

Responsibilities

Assign team members to activities, ensure staffing coverage meets customer and operational needs, and redeploy associates when necessary.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members about challenges, provide timely feedback and performance coaching, and escalate issues when appropriate.
Encourage team members to share ideas and best practices, empower them to make decisions, recognize accomplishments, and support their growth and development.
Identify associate relations concerns and take appropriate action, including elevating concerns to senior management or HR.
Coach the team to follow proper processes and achieve operational efficiencies that support customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events such as callouts, no-shows, or unscheduled deliveries by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates and reporting signs of theft.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for security risks.
Recommend strategies to reduce unproductive time, waste, and product loss, and analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, maintain cross-functional relationships, and adapt effectively to challenges and organizational change.
Oversee back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers' ability to shop, including keeping sales floors clear and products stocked.
Drive the efficient movement of product from receiving to sales departments through freight unloading and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery processes, including picking and staging products for delivery.
Perform other duties as assigned.
When serving as Manager-on-Duty, provide store leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to provide quality sales and service and that Specialty and Pro areas are appropriately staffed.
Shift associates to areas with high customer traffic or department needs, manage responses to call buttons, and ensure aisles remain clean, safe, and uncluttered.
Hand off shift observations in person to the next Manager-on-Duty and direct non-MOD activities to the appropriate leaders.