Night Operations Department Supervisor Bilingual Preferred

Lowe's Companies, Inc.•Goose Creek, SC

12d

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, including receiving and stocking inventory, assembling products, controlling freight flow, recovering areas, and staging deliveries. The supervisor ensures these activities are efficient and do not interfere with customers’ ability to shop, and that shelves and top stock are replenished, merchandise is stocked and fronted according to planograms, and aisles remain clear and neat. This manager is often the only key-carrying manager in the building during the overnight shift. The role leads and develops associates, assigns work and adjusts staffing to meet operational and customer needs, provides coaching and feedback, and supports a safe, secure, and productive work environment. The supervisor monitors performance metrics, resolves operational barriers, responds to unexpected events, and recommends improvements to reduce waste, unproductive time, product loss, and customer impact. As Manager-on-Duty, the supervisor provides leadership across the store, supports customer service and staffing, observes associate-customer interactions, coaches in the moment, shifts associates to areas of need, manages responses to call buttons, maintains clean and safe aisles, and hands off observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Assign team members to activities, maintain staff coverage, and redeploy associates as needed to support department demands.
Participate in interviews and provide input into selection decisions for new associates.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage associates to share ideas and best practices, empower them to make decisions, and support their growth and development.
Identify associate relations concerns and take appropriate action, including elevating concerns to senior management or HR.
Coach the team to follow processes and achieve operational efficiencies, while monitoring and driving key operational performance metrics.
Identify barriers to operational processes or customer experience, communicate them, and implement solutions promptly.
Respond to unexpected events, such as callouts, no-shows, and unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain focus on safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, note hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend operational strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, maintain collaborative cross-functional relationships, and adapt to work challenges and organizational change.
Oversee back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop and that floors are clear and products are stocked.
Drive efficient movement of products from receiving to sales departments, including freight unloading and stocking, so shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when necessary, identify low merchandise, and keep aisles clear and neat.
Drive activities supporting an efficient and safe delivery process, including picking and staging products for delivery.
As Manager-on-Duty, provide store leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped and prepared to deliver quality sales and service, and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to areas with high customer traffic or department hotspots and manage associate responses to call buttons.
Validate that aisles remain clean, safe, and free of clutter; hand off shift observations in person to the next MOD.
Direct non-MOD activities, such as customer complaints, management approvals, and opening or closing activities, to the appropriate non-MOD leaders.
Perform other duties as assigned.