Night Operations Assistant Store Manager

The Home Depot•Alpena, MI

22d

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) gains hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The comprehensive training program includes practical experience, mentorship, and leadership development. During training, which may last up to six weeks, the NOASM-IT learns Manager on Duty responsibilities and focuses on overseeing overnight freight operations, including unload, pack out, and pack down, in collaboration with Night Replenishment Managers. The role also works with the Store Manager, Assistant Store Managers, and field teams to learn strategies for improving sales and profitability, build actionable plans for departmental success, and support smooth department operations. The NOASM-IT is expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Ability to collaborate and work effectively with cross-functional teams is preferred.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Bachelor’s degree or equivalent in a field of study related to the job.
3 years of work experience.
3 years of leadership experience.

Responsibilities

Supervise associates in the selling effort, lead GET culture by example, drive customer service and associate engagement, and resolve customer concerns promptly and effectively.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures, hold associates accountable for compliance, learn and apply store SOPs—especially safety procedures—and use tactics to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training covering retail operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identify and resolve stock deficiencies, supervise associates’ selling behaviors, resolve customer issues, and support installed sales, special orders, and product sales.
Learn and demonstrate performance management, including reviewing associate performance and carrying out disciplinary processes when necessary.
Complete assigned training modules and assessments.
Collaborate with Night Replenishment Managers on overnight freight unload, pack out, and pack down.
Collaborate with store and field leadership to develop strategies and actionable plans for sales, profitability, departmental success, and smooth department operations.