Night Operations Assistant Store Manager

The Home Depot•Plainwell, MI

18d

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) gains hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The role includes a comprehensive training program with hands-on experience, mentorship, and leadership development. During training, the NOASM-IT learns Manager on Duty responsibilities and focuses on overseeing overnight freight operations to support successful execution of core freight-handling programs. The NOASM-IT collaborates frequently with Night Replenishment Managers to manage unload, pack out, and pack down activities, and works with the Store Manager, Assistant Store Managers, and field teams to develop strategies that support sales, profitability, departmental success, and smooth store operations. The role models expected conduct and upholds, maintains, and supports lawful company policies and positions. The training period may last up to six weeks and covers key Assistant Store Manager responsibilities.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a related field.
3 years of preferred work experience.
3 years of preferred leadership experience.

Responsibilities

Supervise associates in the selling effort, lead the GET culture, and set a positive example.
Drive customer service and associate engagement throughout the store; address customer concerns and take appropriate action to resolve situations promptly.
Perform opening and closing Manager on Duty duties and other whole-store responsibilities.
Follow company policies and procedures, hold associates accountable for doing so, and learn store standard operating procedures, particularly those related to safety compliance.
Learn tactics to maintain process accuracy and take steps to mitigate shrink.
Ensure that self and associates follow safety and hazardous materials procedures and Safety Matters guidelines.
Work with key partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training covering store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identifying and resolving stock deficiencies, supervising associates' selling behaviors, resolving customer issues, and supporting service needs for installed sales, special orders, and product sales.
Learn and demonstrate performance management, including reviewing associate performance and executing the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.