Night Guest Laundry Attend-FT-102010

Extended Stay America•Springfield, VA

20d

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes guest check-in and checkout, payment collection, processing reservations and departures, completing laundry and dishware tasks, and maintaining safety, security, and cleanliness according to company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The attendant also stocks housekeeping carts and laundry areas, maintains the grab-and-go breakfast, conducts property tours, and helps clean hotel areas as assigned. The role requires interaction with guests and associates, use of property management system technology, and the ability to handle routine reports and guest-related issues. The position may require travel to nearby locations to provide assistance.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the stated physical activities and work in the described hotel environment.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including check-in, checkout, and payment collection in accordance with company guidelines and procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including stain treatment, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains, in compliance with company standards.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with products to maintain required PAR levels and comply with brand standards.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, handling cash, and controlling keys.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.