Night Guest Laundry Attend-PT-102020

Extended Stay America•Doral, FL

About The Position

The Night Guest Laundry Attendant provides overnight guest service, including checking guests in and out and collecting payments in accordance with company guidelines and procedures. The role is also responsible for completing laundry and dishwashing duties, maintaining supplies and cleanliness throughout the property, setting up grab-and-go breakfast, answering phones, and following safety and security procedures. The position typically works from 11:00 p.m. to 7:00 a.m. It requires interacting with guests and associates, using property management system technology, and performing physical tasks such as handling laundry and dishes, moving carts, and navigating the hotel. The role may occasionally involve travel to additional nearby locations.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply good judgment and manage and resolve guest-related issues.
Ability to frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payments according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and brand standards.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, promptly report safety and security issues, and comply with cash-handling and key-control requirements.
Assist with cleaning assigned hotel areas, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by the management team.