Night Guest Laundry Attend-PT-102020

Extended Stay America•Stevenson Ranch, CA

4d•Onsite

About The Position

The Night Guest Laundry Attendant demonstrates a strong commitment to providing guests and associates with the best possible experience. This role assists guests overnight, including checking guests in and out and collecting payment, while completing laundry and dishwashing duties, answering phones, and maintaining safety and security procedures in accordance with company guidelines and standards. The position also stocks housekeeping carts and laundry areas, processes reservations and payments, maintains the grab-and-go breakfast, and conducts property tours to check cleanliness and identify trash or maintenance needs. The associate may assist with cleaning other hotel areas and may be asked to travel to additional locations within a reasonable geographic area. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Demonstrate and promote commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and comply with brand standards.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic tours of the property to inspect cleanliness and collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Answer phones.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties as requested by management.