Night Guest Laundry Attend-PT-102020

ESA Management•Holland, OH

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to ensure a positive experience for guests and associates. The role includes guest check-in and check-out, payment collection and processing, laundry and dishware duties, maintaining supplies, preparing the grab-and-go breakfast, and conducting property tours to check cleanliness and maintenance. The attendant follows company guidelines and brand standards, including safety, security, cash-handling, and key-control procedures. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage, address, and resolve guest-related problems.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong commitment to the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Process laundry to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in accordance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by the management team.