Night Guest Laundry Attend-PT-102020

ESA Management•Savannah, GA

About The Position

The Night Guest Laundry Attendant provides overnight assistance to hotel guests, including check-in and check-out, and supports a positive guest experience. The role completes laundry and dishwashing duties, answers phones, processes reservations and payments, stocks housekeeping and laundry areas, maintains the grab-and-go breakfast, and conducts property tours to check cleanliness and maintenance. The associate follows company procedures for safety, security, cash handling, and key control, and may assist with cleaning other hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires communicating proficiently in English, using property management system technology, completing shift reports and audits when assigned, following written procedures, preparing routine reports, and using basic arithmetic and judgment to resolve guest-related issues.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply good judgment, manage problems, and address and solve guest-related issues.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to travel to additional locations within a reasonable geographic area if asked.

Responsibilities

Provide a positive experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Assist with cleaning assigned hotel areas, such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones.
Complete shift reports and perform the audit function when assigned.