Night Guest Laundry Attend-PT-102020

ESA Management•Itasca, IL

About The Position

The Night Guest Laundry Attendant (NGLA) provides overnight guest assistance and works to deliver the best possible experience for guests and associates. The role includes guest check-in and checkout, payment collection, laundry and dishware processing, answering phones, and helping maintain property safety, security, and cleanliness in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The attendant also stocks housekeeping carts and laundry areas, maintains the grab-and-go breakfast, conducts property tours, and assists with cleaning other hotel areas as assigned. The role may involve travel to additional locations within a reasonable geographic area. The position requires English communication skills, the ability to use property management system technology and perform assigned audit functions, follow written procedures, complete routine reports, perform basic arithmetic, and use good judgment to resolve guest-related issues. Minimum qualifications are a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology.
Ability to follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds; occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong commitment to a positive experience for guests and associates.
Assist overnight guests, including checking guests in and out and collecting payments according to company procedures.
Answer phones.
Process laundry, including stain treatment, washing, drying, and folding linens and other listed items, in compliance with company standards.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Complete assigned shift reports and audit functions when necessary.