Night Guest Laundry Attend-PT-102020

Extended Stay America•Elk Grove Village, IL

3d•Onsite

About The Position

The Night Guest Laundry Attendant (NGLA) demonstrates a strong commitment to providing guests with the best possible experience. The role assists guests overnight, including checking guests in and out and collecting payment, and completes laundry and dishwashing duties. It also includes answering phones, maintaining safety and security procedures, supporting breakfast service, and helping keep the property clean and adequately stocked. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate proficiently in English with guests and associates.
Ability to operate property management system technology and complete shift reports and assigned audit functions.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the physical activities and work in the environmental conditions described in the posting.

Responsibilities

Provide a positive experience for guests and associates.
Assist overnight guests, including checking guests in and out and collecting payment according to company guidelines.
Process reservations, registrations, payments, and departures according to company procedures.
Complete laundry tasks to company standards, including stain treatment and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including prompt reporting of safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones.
Operate the property management system and complete shift reports and audit functions when necessary and assigned.