Night Guest Laundry Attend-FT-102010

Extended Stay America•Tracy, CA

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive guest experience. The role includes checking guests in and out, collecting payments, processing reservations and departures, completing laundry and dishware tasks, stocking supplies, maintaining the grab-and-go breakfast area, and conducting property inspections. The attendant also supports hotel cleanliness and follows company safety, security, cash-handling, and key-control procedures. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires regular movement around the hotel, handling laundry and dishes, and occasional work in outdoor weather or other conditions such as wet areas, mechanical spaces, and areas with fumes or chemicals. The associate may be asked to travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Proficient English communication skills to interact with guests and associates.
Ability to operate property management system technology and complete shift reports and audit functions when assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to use good judgment and manage and resolve guest-related problems.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds.
Ability to push or pull carts weighing up to 50 pounds.
Ability to bend and position oneself to access low areas and navigate the hotel.

Responsibilities

Provide a strong guest experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Process laundry, including stain treatment, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness and collect trash; identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.