Night Guest Laundry Attend-FT-102010

ESA Management•Bluffton, SC

13d

About The Position

The Night Guest Laundry Attendant (NGLA) is responsible for providing guests with a positive experience overnight. The role assists with guest check-in and check-out, payment collection, reservations and related front desk procedures, while also completing laundry and dishwashing tasks. The attendant maintains supplies and cleanliness throughout the hotel, supports the grab-and-go breakfast, and follows company safety, security, cash-handling and key-control procedures. The typical shift is 11:00 p.m. to 7:00 a.m. The role may occasionally involve travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions and decimals.
Ability to apply good judgment and handle guest-related problems.
Ability to lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the described physical duties, including standing or remaining stationary, navigating the hotel, bending, and occasionally working at heights.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist overnight guests with check-in and check-out and collect payments according to company procedures.
Process reservations, registrations, payments and departures according to company procedures.
Complete laundry tasks, including treating stains and washing, drying and folding linens, terry, blankets, coverlets and shower curtains.
Wash, dry and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms and laundry rooms to maintain required PAR levels and brand standards.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic tours of the property to inspect cleanliness, collect trash and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues and observing cash-handling and key-control requirements.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Operate property-management-system technology and complete shift reports and audit functions when assigned.
Manage problems and address and resolve guest-related issues.