Night Guest Laundry Attend-PT-102020

ESA Management•Irvine, CA

17h•Onsite

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and supports hotel operations by handling check-ins and checkouts, payments, laundry and dishware processing, and property safety and cleanliness. The role follows company and brand guidelines and procedures, maintains supplies in housekeeping and laundry areas, and helps set up and maintain grab-and-go breakfast. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience or training, or an equivalent combination of education and experience.
Communicate proficiently in English with guests and associates.
Operate property management system technology.
Work through shift reports and perform audit functions when assigned.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Use good judgment and manage and resolve guest-related problems.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong guest and associate experience.
Assist guests overnight with check-in, checkout, and payment collection.
Process laundry, including treating stains and washing, drying, and folding linens, towels, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required supply levels.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues and complying with cash-handling and key-control requirements.
Clean assigned hotel areas as needed, such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.