Night Guest Laundry Attend-FT-102010

ESA Management•Tracy, CA

5d•Onsite

About The Position

The Night Guest Laundry Attendant provides overnight guest service and supports the hotel's laundry, dishwashing, cleanliness, and safety and security operations. The role assists with guest check-in and checkout, collects payments, handles reservations and departures, and responds to guest-related issues in accordance with company procedures. It processes laundry and dishware, stocks housekeeping and laundry areas, maintains the grab-and-go breakfast, and conducts property tours to check cleanliness, trash, and maintenance. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply good judgment, manage problems, and address and solve guest-related issues.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the stated physical and environmental duties, including navigating the hotel and occasionally working in wet, humid, noisy, or outdoor conditions.

Responsibilities

Promote a strong commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company guidelines.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties as requested by management.