Night Guest Laundry Attend-PT-102020

Extended Stay America•Fife, WA

About The Position

The Night Guest Laundry Attendant demonstrates a strong commitment to providing guests and associates with the best possible experience. The role assists guests overnight, including check-in and check-out, payment collection, reservations, registrations, and departures. It also handles laundry and dishwashing, maintains supplies and property cleanliness, supports breakfast service, and follows safety, security, cash-handling, and key-control procedures. The typical shift is 11:00 p.m. to 7:00 a.m. The position may require travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to exercise good judgment and manage and resolve guest-related problems.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and push or pull carts weighing up to 50 pounds.

Responsibilities

Assist guests overnight, including checking guests in and out and collecting payment in accordance with company guidelines and procedures.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Process laundry to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with products and maintain required PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, promptly report safety and security issues, and comply with cash-handling and key-control requirements.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties as requested by management.