Night Guest Laundry Attend-PT-102020

ESA Management•Des Plaines, IL

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes checking guests in and out, collecting payments, processing reservations and departures, and completing laundry and dishwashing duties according to company and brand standards. The attendant also maintains housekeeping supplies and breakfast areas, performs property cleanliness inspections, and follows safety, security, cash-handling, and key-control procedures. The typical shift is 11:00 p.m. to 7:00 a.m. The position may require travel to additional locations within a reasonable geography.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and address and resolve guest-related issues.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to remain stationary, navigate the hotel, handle and reach for objects, tools, and controls, and detect scents and sounds.
Ability to bend and position oneself to access low areas.
Ability to occasionally traverse heights and remain stable while doing so.
Ability to work in conditions that may include outside weather, wet or humid areas, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
Ability to work in moderate to loud noise levels.
May be asked to travel to additional locations within a reasonable geography.

Responsibilities

Provide a strong commitment to the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company guidelines.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Treat stains and wash, dry, and fold linens, terry, blankets, coverlets, and shower curtains in accordance with company standards.
Wash, dry, and package dishware in accordance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, and complying with cash-handling and key-control requirements.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.