Night Guest Laundry Attend-PT-102020

ESA Management•Port Charlotte, FL

About The Position

The Night Guest Laundry Attendant demonstrates a strong commitment to providing guests and associates with the best possible experience. This role assists guests overnight with check-in, check-out, payments, reservations, and other front-desk procedures; completes laundry and dishwashing tasks; maintains supplies and breakfast service; and helps ensure the property's cleanliness, safety, and security. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires communicating proficiently in English, using property management system technology, following procedures and safety instructions, completing routine reports, performing basic arithmetic, and exercising good judgment to resolve guest-related issues. The work involves navigating the hotel, handling laundry and dishes, and may include working outdoors or in wet, noisy, or otherwise challenging conditions. The minimum qualification is a high school diploma or GED, one to three months of related experience or training, or an equivalent combination of education and experience.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to remain stationary, navigate the hotel, handle and reach for objects, and frequently bend to access low areas.
Ability to work in conditions that may include outdoor weather, wet or humid areas, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, electrical-shock risk, and moderate to loud noise.
May be asked to travel to additional locations within a reasonable geographic area.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payments according to company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues and complying with cash-handling and key-control requirements.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Complete shift reports and perform the audit function when necessary and assigned.