Night Guest Laundry Attend-PT-102020

ESA Management•Jacksonville, FL

14d•Onsite

About The Position

The Night Guest Laundry Attendant provides overnight guest service and supports hotel operations by handling guest check-ins and check-outs, collecting payments, completing laundry and dishwashing duties, answering phones, and maintaining safety, security, and cleanliness in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The role also includes stocking housekeeping and laundry areas, preparing and maintaining grab-and-go breakfast, conducting property tours, and cleaning hotel areas as assigned. The position requires interacting with guests and associates, using property management system technology, following procedures, completing routine reports, and using good judgment to address guest-related problems.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply good judgment and manage and resolve guest-related problems.
Ability to remain stationary, navigate the hotel, handle and reach for objects, tools, and controls, and detect scents and sounds.
Ability to bend and position oneself to access low areas.
Ability to frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to occasionally traverse heights and remain stable while doing so.
Ability to work in outside weather conditions depending on the hotel, and occasionally in wet or humid conditions, near moving mechanical parts, around fumes or airborne particles and toxic or caustic chemicals, and with risk of electrical shock.
Ability to work in moderate to loud noise levels.
May be asked to travel to additional locations within a reasonable geographic area.

Responsibilities

Demonstrate and promote a strong commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payments in accordance with company guidelines.
Process reservations, registrations, payments, and departures according to company procedures.
Complete laundry duties, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues and complying with cash-handling and key-control requirements.
Clean hotel areas as assigned, potentially including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones.
Work through shift reports and perform the audit function when necessary and assigned.