Night Guest Laundry Attend-PT-102020

Extended Stay America•Westminster, CO

12d

About The Position

The Night Guest Laundry Attendant is responsible for providing a positive guest experience overnight, assisting with guest check-in and check-out, collecting payments, and handling reservations and departures in accordance with company procedures. The role also completes laundry and dishwashing tasks, stocks housekeeping and laundry areas, maintains the grab-and-go breakfast, and conducts property tours to check cleanliness, trash, and maintenance needs. The attendant follows company safety, security, cash-handling, and key-control procedures and may assist with cleaning other hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires a high school diploma or GED, or one to three months of related experience or training, or an equivalent combination of education and experience.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to frequently lift or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong guest and associate experience.
Assist guests overnight, including check-in and check-out, and collect payments according to company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Treat stains, wash, dry, and fold linens, terry, blankets, coverlets, and shower curtains in compliance with company standards.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including prompt reporting of safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.