Night Guest Laundry Attend-PT-102020

ESA Management•Reno, NV

12d

About The Position

The Night Guest Laundry Attendant provides overnight assistance to guests, including check-in, check-out, payment collection, reservation processing, and responding to guest issues. The role completes laundry and dishware processing, maintains supplies in housekeeping carts and rooms, sets up and maintains grab-and-go breakfast, and conducts property tours to check cleanliness, trash, and maintenance. The attendant follows company procedures for safety, security, cash handling, and key control, and helps clean hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires proficient English communication, the ability to use property management system technology, complete shift reports and audits when assigned, follow written procedures, prepare routine reports, perform basic arithmetic, and exercise good judgment in resolving guest-related issues. The role generally requires a high school diploma or GED, or one to three months of related experience or training, or an equivalent combination. Work involves navigating the hotel, handling laundry and dishes, bending, lifting up to 25 pounds, and occasionally pushing or pulling carts weighing up to 50 pounds. Depending on the hotel, the associate may work outdoors and may encounter wet or humid conditions, moving mechanical parts, fumes or airborne particles, chemicals, electrical-shock risk, and moderate to loud noise. Travel to nearby locations may be requested.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Proficient English communication to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and address and solve guest-related issues.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong commitment to the best possible experience for guests and associates.
Assist guests overnight, including checking them in and out and collecting payment according to company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness and collect trash and identify maintenance needs.
Follow company policies and promptly report safety and security issues; comply with cash-handling and key-control procedures.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.