Night Guest Laundry Attend-PT-102020

ESA Management•Salt Lake City, UT

4d•Onsite

About The Position

The Night Guest Laundry Attendant (NGLA) promotes a strong commitment to providing the best possible experience for guests. This associate assists guests overnight, including checking guests in and out and collecting payment, completes laundry and dishwashing duties, answers phones, and helps ensure safety and security procedures are followed in accordance with company guidelines and standards. The typical shift is 11:00 p.m. to 7:00 a.m. The position also includes maintaining housekeeping and laundry supplies, setting up and maintaining grab-and-go breakfast, inspecting the property for cleanliness and maintenance needs, and cleaning hotel areas as assigned. The associate may be asked to travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or General Education Degree (GED), or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply good judgment, manage problems, and address and solve guest-related issues.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment in accordance with company guidelines and procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
Set up and maintain grab-and-go breakfast in accordance with brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones and help ensure safety and security procedures are in place.