Night Guest Laundry Attend-PT-102020

ESA Management•San Diego, CA

About The Position

The Night Guest Laundry Attendant (NGLA) provides overnight guest assistance and helps ensure guests have the best possible experience. The role includes checking guests in and out, collecting payment, processing reservations and departures, completing laundry and dishwashing, answering phones, and maintaining property safety and security according to company procedures and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The attendant stocks housekeeping carts and laundry areas, sets up and maintains grab-and-go breakfast, and conducts property tours to check cleanliness, trash, and maintenance needs. The position also supports cleaning throughout the hotel and maintains overall hotel cleanliness. The role requires using property-management technology, handling routine reports and shift audits when assigned, communicating effectively in English, and exercising sound judgment when addressing guest concerns. The work involves moving around the hotel and handling laundry, dishes, carts, tools, and controls. It may include working outdoors or in wet, humid, noisy, or otherwise potentially hazardous conditions. The associate may be asked to travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property-management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to meet the described physical and environmental demands of the role.

Responsibilities

Provide a strong commitment to a positive experience for guests and associates.
Assist guests overnight, check guests in and out, and collect payment according to company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Answer phones.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues and complying with cash-handling and key-control requirements.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.