Night Guest Laundry Attend-PT-102020

Extended Stay America•Savannah, GA

About The Position

The Night Guest Laundry Attendant provides overnight guest service, including check-in and checkout, payment collection, reservation processing, and responding to guest needs. The position completes laundry and dishwashing tasks, maintains supplies and cleanliness throughout the property, sets up grab-and-go breakfast, and follows company safety, security, cash-handling, and key-control procedures. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Operate property management system technology, work through shift reports, and perform audit functions when necessary and assigned.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic with whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong guest and associate experience.
Assist guests overnight, check guests in and out, and collect payment according to company procedures.
Process laundry, including treating stains, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and comply with brand standards.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including prompt reporting of safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.