Night Guest Laundry Attend-PT-102020

Extended Stay America•Westminster, CO

10d

About The Position

The Night Guest Laundry Attendant (NGLA) promotes a strong commitment to providing guests with the best possible experience. The role assists guests overnight, including checking guests in and out and collecting payments in accordance with company guidelines. It is also responsible for completing laundry and dishwashing duties, answering phones, maintaining supplies, setting up breakfast, and following safety and security procedures. The position may also assist with cleaning hotel areas and maintaining overall hotel cleanliness. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires a high school diploma or GED, or one to three months of related experience or training, or an equivalent combination of education and experience.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage, address, and resolve guest-related issues.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the physical and environmental demands described for the position, including bending, navigating the hotel, and working in varying conditions.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including check-in, check-out, and payment collection in accordance with company guidelines and procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain appropriate PAR levels throughout the building.
Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by the management team.