Night Guest Laundry Attend-PT-102020

Extended Stay America•Irvine, CA

About The Position

The Night Guest Laundry Attendant (NGLA) is responsible for providing guests with a positive experience overnight. The role assists with guest check-in and check-out, collects payment, processes reservations and departures, completes laundry and dishwashing tasks, and maintains safety, security, and cleanliness in accordance with company and brand standards. The position also maintains housekeeping and laundry supplies and sets up and maintains grab-and-go breakfast. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to travel to additional locations within a reasonable geographic area if requested.

Responsibilities

Provide a strong commitment to a positive experience for guests and associates.
Assist overnight guests with check-in and check-out and collect payment according to company guidelines and procedures.
Process laundry according to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.