Night Guest Laundry Attend-PT-102020
About The Position
The Night Guest Laundry Attendant (NGLA) provides overnight guest service, including guest check-in and checkout, payment collection, and handling reservations, registrations, payments, and departures in accordance with company guidelines. The role completes laundry and dishwashing duties, stocks housekeeping carts and laundry areas, maintains grab-and-go breakfast, and conducts property tours to inspect cleanliness, collect trash, and identify maintenance needs. The attendant follows safety, security, cash-handling, and key-control procedures and may assist with cleaning other hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m.
Requirements
- Understand and communicate in English proficiently to interact with guests and associates.
- Operate property management system technology and work through shift reports and perform audit functions when necessary and assigned.
- Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
- Complete routine reports and correspondence.
- Perform basic arithmetic using whole numbers, common fractions, and decimals.
- Apply good judgment and manage, address, and solve guest-related problems.
- High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Frequently lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
- Meet the role's physical and environmental demands, including standing or navigating the hotel, bending, and working in conditions that may include outdoor weather, wet or humid areas, moving mechanical parts, fumes or airborne particles, chemicals, electrical-shock risk, and moderate to loud noise.
Responsibilities
- Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
- Assist guests overnight, including checking guests in and out and collecting payment.
- Process reservations, registrations, payments, and departures according to company guidelines and procedures.
- Process laundry in compliance with company standards, including stain treatment, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
- Wash, dry, and package dishware in compliance with company standards.
- Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
- Set up and maintain grab-and-go breakfast according to brand standards.
- Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
- Follow company policies and procedures, promptly report safety and security issues, and comply with cash-handling and key-control requirements.
- Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
- Maintain overall hotel cleanliness and perform other duties as requested by management.
Benefits
- Weekly pay
- Competitive wages
- Great working environment
- Employee recognition programs
- Vision insurance
- 401(k) savings plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
