Night Guest Laundry Attend-PT-102020

Extended Stay America•Duluth, GA

About The Position

The Night Guest Laundry Attendant provides overnight assistance to guests, including checking guests in and out, processing payments and reservations, and responding to guest needs. The position completes laundry and dishwashing tasks, maintains supplies and cleanliness throughout the property, sets up and maintains grab-and-go breakfast, and follows company safety, security, cash-handling, and key-control procedures. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage, address, and resolve guest-related issues.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
May be asked to travel to additional locations within a reasonable geographic area.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Treat stains, wash, dry, and fold linens, terry, blankets, coverlets, and shower curtains according to company standards.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, handling cash, and controlling keys.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.