Night Guest Laundry Attend-PT-102020

Extended Stay America•Omaha, NE

About The Position

The Night Guest Laundry Attendant demonstrates a strong commitment to providing guests with the best possible experience. This associate assists guests overnight, including checking guests in and out and collecting payment according to company guidelines. The role is also responsible for laundry and dishware processing, answering phones, maintaining supplies and breakfast service, conducting property tours, and following safety and security procedures. The typical shift is 11:00 p.m. to 7:00 a.m. The position may involve travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to exercise good judgment and resolve guest-related problems.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to meet the stated physical and environmental requirements of the position.

Responsibilities

Provide a positive experience for guests and associates.
Assist guests overnight with check-in, checkout, and payment collection in accordance with company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company guidelines.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones.
Work through shift reports and perform the audit function when necessary and assigned.