Night Guest Laundry Attend-PT-102020

Extended Stay America•Tampa, FL

About The Position

The Night Guest Laundry Attendant demonstrates a strong commitment to providing guests and associates with the best possible experience. The role assists guests overnight, including check-in, checkout, payment collection, reservations, and registrations; completes laundry and dishware processing; and maintains safety, security, and cleanliness in accordance with company and brand standards. The position also supports breakfast setup, supplies, property inspections, and other hotel cleaning duties as assigned. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires a high school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage, address, and resolve guest-related problems.
Ability to frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to travel to additional locations within a reasonable geographic area when asked.

Responsibilities

Promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight with check-in, checkout, and payment collection in accordance with company procedures.
Process reservations, registrations, payments, and departures in accordance with company procedures.
Treat stains, wash, dry, and fold linens, terry, blankets, coverlets, and shower curtains according to company standards.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct periodic property tours to inspect cleanliness and collect trash, and identify maintenance needs.
Comply with company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.