Night Guest Laundry Attend-PT-102020

ESA Management•E.Rutherford, NJ

1d•Onsite

About The Position

The Night Guest Laundry Attendant provides overnight guest service, including checking guests in and out and collecting payment, while completing laundry and dishwashing responsibilities. The role also supports reservations, registrations, payments, departures, breakfast setup, property cleanliness, and safety and security procedures in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The position may require travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology.
Ability to review shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong guest and associate experience.
Assist guests overnight, including checking them in and out and collecting payment according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.