Night Guest Laundry Attend-PT-102020

Extended Stay America•East Providence, RI

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance, including check-in and check-out, and supports a positive guest experience in accordance with company guidelines. The role completes laundry and dishware processing, answers phones, maintains supplies and breakfast service, and helps ensure property cleanliness and safety and security procedures. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to meet the physical and environmental demands described for the role, including navigating the hotel, bending, and working in conditions that may include wet or humid areas, mechanical parts, fumes, chemicals, electrical-shock risk, and moderate to loud noise.

Responsibilities

Demonstrate commitment to providing the best possible experience for guests and associates.
Assist overnight guests with check-in, check-out, and payment collection according to company procedures.
Treat stains, wash, dry, and fold linens, terry, blankets, coverlets, and shower curtains in accordance with company standards.
Wash, dry, and package dishware in accordance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including prompt reporting of safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.