Night Guest Laundry Attend-PT-102020

Extended Stay America•Pleasanton, CA

5d•Onsite

About The Position

The Night Guest Laundry Attendant (NGLA) provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes guest check-in and checkout, reservation and payment processing, laundry and dishware processing, maintaining supplies and breakfast service, and helping ensure the hotel's cleanliness, safety, and security. The typical shift is 11:00 p.m. to 7:00 a.m. The associate may also clean hotel areas as assigned and may be asked to travel to additional locations within a reasonable geographic area. The position involves regular movement around the hotel, handling laundry and dishes, and working in varied indoor and outdoor conditions.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Proficient English communication skills to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to frequently lift or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to meet the stated physical and environmental demands of the role, including bending, navigating the hotel, and working in varied conditions.

Responsibilities

Provide a strong commitment to a positive experience for guests and associates.
Assist guests overnight, including check-in, checkout, and payment collection.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including stain treatment, washing, drying, and folding linens and other listed items, in accordance with company standards.
Wash, dry, and package dishware in accordance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and brand standards.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness and collect trash, and address maintenance needs according to standards.
Follow company policies and procedures, including prompt reporting of safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.