Night Guest Laundry Attend-PT-102020

Extended Stay America•Carlsbad, CA

24d

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes guest check-in and check-out, collecting payments, processing laundry and dishware, answering phones, maintaining safety and security procedures, and keeping hotel areas clean and stocked. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and push or pull carts weighing up to 50 pounds.
Ability to travel to additional locations within a reasonable geographic area when asked.

Responsibilities

Demonstrate a strong commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including check-in, check-out, and payment collection in accordance with company guidelines.
Process laundry to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.