Night Guest Laundry Attend-PT-102020

ESA Management•East Providence, RI

17d•Onsite

About The Position

The Night Guest Laundry Attendant promotes a strong commitment to providing guests with the best possible experience. Working overnight, the attendant assists guests with check-in and checkout, collects payment, processes reservations and departures, completes laundry and dishwashing duties, answers phones, and follows safety and security procedures. The role also includes stocking housekeeping and laundry areas, maintaining the grab-and-go breakfast, inspecting the property, and helping clean hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Proficient English communication skills to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to travel to additional locations within a reasonable geographic area when asked.

Responsibilities

Provide a positive experience for guests and associates.
Assist guests overnight with check-in and checkout, and collect payments in accordance with company procedures.
Process reservations, registrations, payments, and departures according to company guidelines.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in accordance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company safety, security, cash-handling, and key-control procedures, and promptly report safety or security issues.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones.