Night Guest Laundry Attend-PT-102020

Extended Stay America•Bensalem Township, PA

About The Position

The Night Guest Laundry Attendant demonstrates and promotes a strong commitment to providing the best possible experience for guests and associates. The role assists guests overnight, including check-in and checkout, payment collection, and processing reservations and registrations in accordance with company guidelines and procedures. It also handles laundry and dishware, maintains supplies and cleanliness throughout the property, sets up and maintains grab-and-go breakfast, answers phones, and helps ensure that safety and security procedures are followed. The typical shift is 11:00 p.m. to 7:00 a.m. The role may also involve assisting with cleaning hotel areas as assigned and traveling to help at additional locations within a reasonable geography.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment at all times.
Ability to manage problems and address and solve guest-related issues.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide the best possible experience for guests and associates.
Assist overnight guests with check-in, checkout, and payment collection in accordance with company guidelines and procedures.
Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
Complete laundry tasks to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Set up and maintain grab-and-go breakfast in accordance with brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by the management team.