Night Guest Laundry Attend-PT-102020

Extended Stay America•Salt Lake City, UT

About The Position

The Night Guest Laundry Attendant (NGLA) provides overnight guest assistance and works to deliver the best possible experience for guests and associates. The role checks guests in and out, collects payments, processes reservations and departures, completes laundry and dishware duties, answers phones, and helps maintain property safety, security, and cleanliness in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The attendant processes linens, terry, blankets, coverlets, and shower curtains, including stain treatment, washing, drying, and folding. The role also stocks housekeeping carts and rooms, maintains the grab-and-go breakfast, tours the property for cleanliness and maintenance concerns, and assists with cleaning hotel areas as assigned. The position requires communicating in English, using property-management technology, following procedures, completing routine reports, applying sound judgment, and addressing guest-related issues.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property-management system technology and work through shift reports and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to exercise good judgment and manage and resolve guest-related problems.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the physical activities described, including remaining stationary, navigating the hotel, handling and reaching for objects and controls, bending, and occasionally traversing heights.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company procedures.
Process reservations, registrations, payments, and departures according to company guidelines.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness and collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones and help ensure safety and security procedures are in place.
Operate property-management technology and complete shift reports or audit functions when necessary and assigned.