Night Guest Laundry Attend-PT-102020

ESA Management•Phoenix, AZ

About The Position

The Night Guest Laundry Attendant provides overnight guest service, including checking guests in and out and collecting payments according to company guidelines. The role is also responsible for laundry and dishwashing duties, answering phones, maintaining safety and security procedures, and supporting the cleanliness and operation of the hotel. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and the ability to manage problems and resolve guest-related issues.
Ability to lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to remain stationary, navigate the hotel, handle and reach objects, bend, and work in the physical conditions described for the role.

Responsibilities

Provide a strong guest and associate experience.
Assist guests overnight, including check-ins, check-outs, and payment collection.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues and complying with cash-handling and key-control procedures.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones.
Perform shift reports and the audit function when necessary and assigned.