Night Guest Laundry Attend-PT-102020

Extended Stay America•Secaucus, NJ

12d

About The Position

The Night Guest Laundry Attendant (NGLA) promotes a strong commitment to providing guests with the best possible experience. The role assists guests overnight, including checking guests in and out and collecting payment, and completes laundry and dishwashing responsibilities. The attendant also answers phones, supports hotel cleanliness, maintains safety and security procedures, and performs assigned front-desk and other hotel duties in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires the ability to communicate proficiently in English, use property management system technology, follow written procedures, complete routine reports, perform basic arithmetic, exercise good judgment, and address guest-related problems. A high school diploma or GED, one to three months of related experience or training, or an equivalent combination is required.

Requirements

High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when assigned and necessary.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related issues.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds; occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the physical and environmental duties described, including bending, navigating the hotel, and working in conditions that may involve wet or humid areas, noise, chemicals, mechanical parts, and outdoor weather.

Responsibilities

Demonstrate and promote commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment in accordance with company guidelines.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels.
Process reservations, registrations, payments, and departures in accordance with company procedures.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues and following cash-handling and key-control procedures.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties requested by the management team.