Night Guest Laundry Attend-PT-102020

Extended Stay America•Port Charlotte, FL

About The Position

The Night Guest Laundry Attendant (NGLA) provides guests with a positive experience during overnight hours by assisting with check-in and checkout, processing payments and reservations, completing laundry and dishwashing duties, answering phones, and maintaining safety and security procedures. The role also supports hotel cleanliness, housekeeping supply levels, and the grab-and-go breakfast setup in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform audit functions when assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds.
Ability to push or pull carts weighing up to 50 pounds.

Responsibilities

Provide a strong commitment to a positive experience for guests and associates.
Assist overnight guests with check-in, checkout, and payment collection according to company procedures.
Process laundry, including stain treatment, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct property tours to check cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by management.
Answer phones.