Night Guest Laundry Attend-PT-102020

ESA Management•Secaucus, NJ

11d

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes guest check-in and check-out, payment collection, reservations and front-desk procedures, laundry and dishware processing, stocking supplies, breakfast setup, and maintaining property cleanliness and safety. The typical shift is 11:00 p.m. to 7:00 a.m. The position requires regular movement throughout the hotel and may involve travel to additional nearby locations.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Operate property management system technology.
Work through shift reports and perform the audit function when necessary and assigned.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems and issues.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to remain stationary, navigate the hotel, handle and reach for objects and controls, bend, and position oneself to access low areas.

Responsibilities

Demonstrate a strong commitment to providing the best possible experience for guests and associates.
Assist overnight guests, including checking guests in and out and collecting payment according to company guidelines.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains, in compliance with company standards.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic tours of the property to inspect cleanliness, collect trash, and identify maintenance needs.
Comply with company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.