Night Guest Laundry Attend-PT-102020

Extended Stay America•Holland, OH

About The Position

The Night Guest Laundry Attendant is responsible for providing a positive guest experience overnight, including assisting guests with check-in and checkout, collecting payment, processing reservations and departures, and answering phones. The role completes laundry and dishwashing tasks, stocks housekeeping and laundry areas, maintains the grab-and-go breakfast, and conducts property tours to check cleanliness, trash, and maintenance needs. The associate follows company and brand standards and complies with safety, security, cash-handling, and key-control procedures. The position may also assist with cleaning hotel areas and other duties assigned by management.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Operate property management system technology and work through shift reports and perform audit functions when necessary and assigned.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.
Frequently lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to travel to additional locations within a reasonable geography may be requested.

Responsibilities

Provide a strong commitment to the best possible experience for guests and associates.
Assist guests overnight with check-in, checkout, and payment collection according to company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including stain treatment, washing, drying, and folding linens and other listed items, in compliance with company standards.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and brand standards.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including prompt reporting of safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by the management team.