Night Guest Laundry Attend-PT-102020

Extended Stay America•Gaithersburg, MD

12d

About The Position

The Night Guest Laundry Attendant provides overnight assistance to guests, including checking guests in and out and collecting payment according to company procedures. The position completes laundry and dishwashing tasks, answers phones, maintains supplies and breakfast service, and helps ensure hotel cleanliness, safety, and security. The typical shift is 11:00 p.m. to 7:00 a.m. The role requires a commitment to providing a positive experience for guests and associates, applying good judgment, communicating proficiently in English, operating property-management system technology, completing shift reports and audits when assigned, and handling guest-related issues. The associate may be asked to travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Communicate proficiently in English to interact with guests and associates.
Ability to operate property-management system technology and complete shift reports and audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply good judgment and manage and resolve guest-related issues.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds; occasionally push or pull carts weighing up to 50 pounds.
Availability for the typical overnight shift of 11:00 p.m. to 7:00 a.m.

Responsibilities

Provide a positive experience for guests and associates.
Assist guests overnight, including checking them in and out and collecting payment in accordance with company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and brand standards.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones.