Night Guest Laundry Attend-PT-102020

Extended Stay America•Reno, NV

11d

About The Position

The Night Guest Laundry Attendant (NGLA) provides a positive guest experience overnight by assisting guests, processing check-ins and check-outs, collecting payments, completing laundry and dishwashing responsibilities, answering phones, and maintaining safety and security procedures. The role also supports housekeeping inventory, breakfast setup, property cleanliness, and other hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage, address, and solve guest-related issues.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight with check-ins, check-outs, and payment collection in accordance with company guidelines and procedures.
Process laundry in compliance with company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct periodic property tours to inspect cleanliness and collect trash, and identify maintenance needs in accordance with standards.
Comply with company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by the management team.