Night Guest Laundry Attend-PT-102020

Extended Stay America•Phoenix, AZ

About The Position

The Night Guest Laundry Attendant demonstrates and promotes a strong commitment to providing the best possible experience for guests and associates. This role assists guests overnight, including checking guests in and out and collecting payment, while completing laundry responsibilities, answering phones, and maintaining safety and security procedures in accordance with company guidelines and standards. The attendant processes laundry and dishware, stocks housekeeping carts and laundry areas, supports the grab-and-go breakfast, and conducts property tours to inspect cleanliness, collect trash, and identify maintenance needs. The role may also assist with cleaning hotel areas and maintaining overall hotel cleanliness. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related problems.

Responsibilities

Provide a strong guest and associate experience.
Assist guests overnight, including checking guests in and out and collecting payment in accordance with company guidelines and procedures.
Process laundry according to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Process dishware according to company standards, including washing, drying, and packaging.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Set up and maintain grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Assist with cleaning assigned hotel areas, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by the management team.