Night Guest Laundry Attend-PT-102020

Extended Stay America•Daytona Beach, FL

About The Position

The Night Guest Laundry Attendant (NGLA) promotes a strong commitment to providing guests with the best possible experience. The role assists guests overnight, including checking guests in and out and collecting payments in accordance with company guidelines and procedures. The attendant completes laundry and dishwashing duties, answers phones, maintains safety and security procedures, and supports the cleanliness and operation of the hotel. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

Understand and communicate proficiently in English to interact with guests and associates.
Operate property management system technology, work through shift reports, and perform the audit function when necessary and assigned.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage, address, and solve guest-related problems.
High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Be able to travel to additional locations within a reasonable geographic area when requested.

Responsibilities

Provide the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment.
Process laundry according to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, handling cash, and maintaining key control.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties as requested by the management team.