Night Guest Laundry Attend-PT-102020

ESA Management•Fife, WA

About The Position

The Night Guest Laundry Attendant (NGLA) supports guests overnight and promotes a strong commitment to providing the best possible experience for guests and associates. The role includes guest check-in and check-out, collecting payment, processing reservations and departures, completing laundry and dishwashing tasks, and helping maintain the cleanliness, safety, and security of the property. The typical shift is 11:00 p.m. to 7:00 a.m. The associate may also be asked to travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply good judgment, manage problems, and address and resolve guest-related issues.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Provide the best possible experience for guests and associates.
Assist guests overnight by checking them in and out and collecting payment according to company guidelines and procedures.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Process laundry in compliance with company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.