Night Guest Laundry Attend-PT-102020

ESA Management•Westminster, CO

11d•Onsite

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes guest check-in and checkout, payment collection, reservation processing, laundry and dishware processing, stocking supplies, maintaining breakfast service, and conducting property cleanliness and maintenance tours. The associate follows company policies and procedures, including safety and security, cash handling, and key control. The typical shift is 11:00 p.m. to 7:00 a.m. Additional hotel cleaning duties may be assigned as needed.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift or move laundry and dishes up to 25 pounds and push or pull carts weighing up to 50 pounds.

Responsibilities

Demonstrate and promote a strong commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company procedures.
Process reservations, registrations, payments, and departures according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.