Night Guest Laundry Attend-PT-102020

ESA Management•Fremont, CA

10d

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes guest check-in and checkout, collecting payments, processing reservations and registrations, completing laundry and dishware duties, answering phones, and maintaining safety and security procedures. The typical shift is 11:00 p.m. to 7:00 a.m. The attendant maintains laundry, housekeeping, and cart-room supplies; sets up and maintains grab-and-go breakfast; and conducts property tours to check cleanliness, collect trash, and identify maintenance needs. The role may also include cleaning hotel areas as assigned and maintaining overall hotel cleanliness. The position may require travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate proficiently in English to interact with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform the audit function when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to remain stationary, navigate the hotel, handle and reach for objects, bend, and access low areas; occasional ability to traverse heights and remain stable while doing so.

Responsibilities

Provide a strong commitment to a positive experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payments in accordance with company procedures.
Process reservations, registrations, payments, and departures in accordance with company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in compliance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties requested by the management team.